Mystery Shopping
See Your Venue Through a Member’s Eyes
Want the real story on your service standards? Our mystery shopping program sends trained evaluators into your venue to experience and assess it just like a regular guest would. It’s a smart way to uncover what’s working well and what needs attention.
Honest Feedback That Drives Results
From customer service to cleanliness and operational flow, our anonymous reviews provide a detailed snapshot of the guest experience.
Each visit is followed by a structured report with actionable insights that help you improve consistency, staff performance, and customer satisfaction.
It’s an essential tool for any venue committed to delivering excellence.
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Phone: 0435 799 400 Email: info@dnsss.au
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