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In hospitality, people are the business. Yet for many venue managers and operators, managing teams has become increasingly complex and often more administrative than operational. Beyond leading service and customer experience, managers are expected to stay across training records, compliance documentation, internal communication, policies, procedures, and day to day accountability....
If it feels like the word “AUSTRAC” has been on repeat for the last six months, you aren’t imagining things. For the latter half of 2025, regulatory reform has dominated the news cycle, moving from niche industry discussions to mainstream headlines. But while the media buzz has focused heavily on...
In the hospitality industry, “busy” is often worn as a badge of honour. We confuse full calendars and tired feet with progress. But there is a difference between movement and direction. You can run at a million miles an hour, but if you’re running in a circle, you’re just burning...
A recent Federal Court case against several of Australia’s largest online betting operators has placed a spotlight on a growing regulatory risk across the gambling sector: the dangerous intersection of VIP loyalty programs, weak AML/CTF controls, and inadequate harm-minimisation frameworks. At the centre of the case is a former financial...
The underpinning values of every community club is constructed in their constitution. Yet for many boards, this vital document gathers dust in a filing cabinet, quietly shaping decisions without being actively reviewed. Just like a solid building needs strong foundations, a well-structured Constitution can make or break your club’s future...
Looking Back – and Preparing for What’s Next As the year winds down and venues move into another busy summer trading period, club and pub leaders naturally start looking in two directions – reflecting on what’s been achieved and preparing for what’s next. Reflection matters, but in an industry where...
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