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Ever feel like your venue’s marketing is more of an afterthought than a game plan? You’re not alone. In hospitality, keeping the drinks flowing and the food hot is already a full-time job – so it’s no surprise that proactive marketing can take a back seat. But here’s the thing:...
Finding hospitality staff with leadership or management skills can feel like searching for a needle in a haystack. Imagine walking into your venue and seeing your team effortlessly working together, solving problems on the fly, and delivering exceptional service. Sounds ideal, doesn’t it?
When was the last time you looked at your strategic plan, or is it tucked away in a drawer somewhere? Think of it as your venue’s annual service – are you ready to tune-up for a winning 2025 and beyond? The hospitality landscape is a battlefield, with constant shifts in...
A challenge for many clubs is the lack of process for accountability on Strategic Plans and Corporate Governance. The Strategic Plan sits on a desk collecting dust, or on a shared server waiting to be saved over or accidentally deleted. Worse still, a new Board or Committee are appointed with no record of...
The recent Bunnings facial recognition controversy highlighted a critical gap in many organisations’ understanding and management of this powerful technology, particularly as many hospitality venues roll out the technology. While facial recognition offers potential benefits for harm minimisation, its use raises significant ethical, legal, and reputational risks for venues. Failing...
The Queensland Gambling Survey 2023 reveals a stark reality: while overall gambling participation may be declining, the prevalence of at-risk gambling groups remains a persistent issue. The survey found that 0.64% of Queensland adults are classified as problem gamblers, a significant number who experience serious negative consequences from their gambling....
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