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The Federal Court action AUSTRAC has launched against Mounties Group in a watershed moment for the hospitality industry. This isn’t just another regulatory breach; it’s a signal that should command the full attention of every Board and General Manager. When an organisation of that scale faces allegations of systemic failure,...
Ever feel like your venue’s marketing is more of an afterthought than a game plan? You’re not alone. In hospitality, keeping the drinks flowing and the food hot is already a full-time job – so it’s no surprise that proactive marketing can take a back seat. But here’s the thing:...
Finding hospitality staff with leadership or management skills can feel like searching for a needle in a haystack. Imagine walking into your venue and seeing your team effortlessly working together, solving problems on the fly, and delivering exceptional service. Sounds ideal, doesn’t it?
When was the last time you looked at your strategic plan, or is it tucked away in a drawer somewhere? Think of it as your venue’s annual service – are you ready to tune-up for a winning 2025 and beyond? The hospitality landscape is a battlefield, with constant shifts in...
A challenge for many clubs is the lack of process for accountability on Strategic Plans and Corporate Governance. The Strategic Plan sits on a desk collecting dust, or on a shared server waiting to be saved over or accidentally deleted. Worse still, a new Board or Committee are appointed with no record of...
The recent Bunnings facial recognition controversy highlighted a critical gap in many organisations’ understanding and management of this powerful technology, particularly as many hospitality venues roll out the technology. While facial recognition offers potential benefits for harm minimisation, its use raises significant ethical, legal, and reputational risks for venues. Failing...
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